Frequently Asked Questions by Customers
The Great British Farmers Market is an online platform that connects customers with local and independent farmers, producers, and artisans across the UK. Our goal is to provide fresh, high-quality products directly from the producers to your doorstep.
To create an account, click on the “Sign Up” button on our homepage. You will be prompted to enter your email address and create a password. Follow the on-screen instructions to complete the registration process.
No, there is no fee to create a customer account on the Great British Farmers Market.
You can search for products using the search button at the top left of any page. You can also browse the store by categories or use filters to narrow down your search based on criteria such as price, vendor, or product type.
To place an order, browse through our selection of products, add the items you wish to purchase to your basket and proceed to the checkout. You will be asked to enter your shipping and payment information to complete your order.
We accept a variety of payment methods, including credit/debit cards via the secure online payment systems 'Stripe'.
If you need to cancel or modify your order, please contact the seller in question in the first instance, their details can be found on the order email. If you get no response then our customer support team, info@greatbritishfarmersmarket.co.uk, may be able to help. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, it may not be possible to make changes.
Yes, once your order is placed, you will receive an order confirmation email with the details of your purchase. You will also receive a shipping confirmation email with tracking information once your order has been shipped.
None of us like to pay for shipping so we include the cost of shipping in all the product listing prices. It may be worth your while to bulk buy to get the best value from any order as a lot of vendors provide a discount in this respect.
Delivery times depend on the product selected and will be shown on the product listing. Please note that products may be made to order once a week for example but all this will be explained clearly on the product listing. If not then please let us know at info@greatbritishfarmersmarket.co.uk.
Normally yes, once your order has been shipped, if it's available then you will receive a shipping confirmation email with the relevant tracking information.
Our return policy can be found here for more details.
You have the right to access, correct, delete, and object to the processing of your personal information. For more details, please refer to our Privacy Policy or contact us at info@greatbritishfarmersmarket.co.uk.